{"id":2325,"date":"2025-08-14T13:46:50","date_gmt":"2025-08-14T11:46:50","guid":{"rendered":"https:\/\/parfumsmells.nl\/?page_id=2325"},"modified":"2025-08-14T14:12:31","modified_gmt":"2025-08-14T12:12:31","slug":"klachtenprocedure","status":"publish","type":"page","link":"https:\/\/parfumsmells.nl\/en\/juridische-documenten\/klachtenprocedure\/","title":{"rendered":"Klachtenprocedure \u2013 Parfum Smells"},"content":{"rendered":"<p><strong>Laatst bijgewerkt:<\/strong>&nbsp;14 augustus 2025<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Ons doel<\/h2>\n\n\n\n<p>Bij Parfum Smells doen wij er alles aan om onze klanten tevreden te stellen.<br>Mocht je toch een klacht hebben over onze producten of dienstverlening, dan kun je deze altijd bij ons indienen.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Hoe een klacht in te dienen<\/h2>\n\n\n\n<p>Je kunt een klacht indienen via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>E-mail<\/strong>:&nbsp;<a>info@parfumsmells.nl<\/a><\/li>\n\n\n\n<li><strong>Post<\/strong>: Molenlaan 27, 2181GE Hillegom, Nederland<\/li>\n<\/ul>\n\n\n\n<p>Vermeld altijd:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Je naam en contactgegevens<\/li>\n\n\n\n<li>Je ordernummer (indien van toepassing)<\/li>\n\n\n\n<li>Een duidelijke omschrijving van de klacht<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Bevestiging van ontvangst<\/h2>\n\n\n\n<p>Na ontvangst van je klacht sturen wij binnen&nbsp;<strong>2 werkdagen<\/strong>&nbsp;een bevestiging.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Behandelingstermijn<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wij streven ernaar om binnen&nbsp;<strong>14 dagen<\/strong>&nbsp;na ontvangst van je klacht een inhoudelijke reactie te geven.<\/li>\n\n\n\n<li>Indien de afhandeling meer tijd vraagt, informeren wij je over de verwachte termijn.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Oplossing<\/h2>\n\n\n\n<p>Wij bekijken iedere klacht zorgvuldig en zoeken samen met jou naar een passende oplossing, zoals:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reparatie of vervanging van het product<\/li>\n\n\n\n<li>Terugbetaling (volledig of gedeeltelijk)<\/li>\n\n\n\n<li>Een andere, passende compensatie<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Niet tevreden over de uitkomst?<\/h2>\n\n\n\n<p>Ben je het niet eens met onze oplossing?<br>Dan kun je jouw klacht voorleggen aan een onafhankelijke geschillencommissie of aan de bevoegde rechter.<br>Daarnaast kun je via het&nbsp;<strong>Europees ODR-platform<\/strong>&nbsp;(Online Dispute Resolution) een klacht indienen:<br><a>https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Want to know more about our terms and policies? Take a look at our\u00a0<a class=\"\" href=\"https:\/\/parfumsmells.nl\/en\/juridische-documenten\/\">Legal Documents<\/a>\u00a0for all information regarding returns, shipping, and privacy.<\/p>","protected":false},"excerpt":{"rendered":"<p>Laatst bijgewerkt:&nbsp;14 augustus 2025 1. Ons doel Bij Parfum Smells doen wij er alles aan om onze klanten tevreden te stellen.Mocht je toch een klacht hebben over onze producten of dienstverlening, dan kun je deze altijd bij ons indienen. 2. Hoe een klacht in te dienen Je kunt een klacht indienen via: Vermeld altijd: 3. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":2041,"parent":2331,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2325","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klachtenprocedure \u2013 Parfum Smells - Parfum Smells<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/parfumsmells.nl\/en\/juridische-documenten\/klachtenprocedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachtenprocedure \u2013 Parfum Smells - Parfum Smells\" \/>\n<meta property=\"og:description\" content=\"Laatst bijgewerkt:&nbsp;14 augustus 2025 1. 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